2024년 4월 25일

2024년 4월 25일

디지털 서비스법(DSA), 시청각 미디어 서비스 지침(AVMSD), 네덜란드 미디어법(DMA) 및 테러 콘텐츠 온라인 규정(TCO)에서 요구하는 EU 특정 정보가 게시되는 유럽 연합(EU) 투명성 페이지에 오신 것을 환영합니다. 이러한 투명성 보고서의 최신 버전은 en-US 지역 설정에서 찾을 수 있습니다.

Snap Group Limited는 DSA의 목적을 위해 Snap B.V.를 법적 대리인으로 임명했습니다. 고객지원 사이트[여기]를 통해 DSA와 관련해서는 dsa-enquiries [at] snapchat.com, AVMSD 및 DMA와 관련해서는 vsp-enquiries [at] snapchat.com, TCO와 관련해서는 tco-enquiries [at] snapchat.com에서, 또는 다음 주소로 담당자에게 연락할 수 있습니다.

Snap B.V.
Keizersgracht 165, 1016 DP
Amsterdam, The Netherlands

법 집행 기관인 경우 여기에 설명된 단계를 따르십시오.

저희에게 연락할 때 영어 또는 네덜란드어로 연락하십시오.

DSA의 경우, 저희는 유럽 위원회와 네덜란드 소비자 시장당국(ACM)의 규제를 받습니다. AVMSD 및 DMA의 경우에는 네덜란드 미디어위원회(CvdM)의 규제를 받습니다. TCO의 경우, 저희는 온라인 테러 콘텐츠 및 아동 성적 학대 자료(ATKM) 예방 관련 네덜란드 당국의 규제를 받습니다.

Snap은 DSA 제15조, 24조 및 42조에 따라 '온라인 플랫폼'(예: 스포트라이트, For You, 공개 프로필, 지도, 렌즈 및 광고)으로 간주되는 Snapchat의 서비스에 대한 Snap의 콘텐츠 조정과 관련된 소정의 정보가 포함된 보고서를 게시해야 합니다. 이 보고서는 2023년 10월 25일부터 6개월마다 발행해야 합니다.

Snap은 매년 두 번 투명성 보고서를 발행하여 Snap의 안전 노력과 플랫폼에 보고된 콘텐츠의 특성과 양에 대한 인사이트를 제공합니다. 2023년 하반기(7월 1일 ~ 12월 31일)에 대한 최신 보고서는 여기에서 찾을 수 있습니다(2024년 8월 1일 기준 월간 평균 활성 수신자 수치에 대한 업데이트는 페이지 하단 참조). 디지털 서비스법에 대한 구체적인 측정 지표는 이 페이지에서 찾을 수 있습니다.

2023년 12월 31일 기준, EU에서 Snapchat 앱의 월간 평균 활성 수신자 수(“AMAR”)는 9,090만 명입니다. 이는 지난 6개월 동안 평균적으로 EU에 있는 9,090만 명의 등록된 사용자가 모든 달에 한 번 이상 Snapchat 앱을 열었음을 의미합니다.

This figure breaks down by Member State as follows:

These figures were calculated to meet current DSA rules and should only be relied on for DSA purposes. We have changed how we calculate this figure over time, including in response to changing internal policy, regulator guidance and technology, and figures are not intended to be compared between periods. This may also differ from the calculations used for other active user figures we publish for other purposes.

Takedown Requests 

During this period, we have received 0 takedown requests from EU member states pursuant to DSA Article 9. 

Information Requests 

During this period, we have received the following information requests from EU member states:

The median turnaround time to inform authorities of receipt of Information Requests is 0 minutes — we provide an automated response confirming receipt. The median turnaround time to give effect to Information Requests is ~10 days. This metric reflects the time period from when Snap receives an IR to when Snap believes the request is fully resolved. In some cases, the length of this process depends in part on the speed with which law enforcement responds to any requests for clarification from Snap necessary to process their request.

All content on Snapchat must adhere to our Community Guidelines and Terms of Service, as well as supporting terms, guidelines and explainers. Proactive detection mechanisms and reports of illegal or violating content or accounts prompt a review, at which point, our tooling systems process the request, gather relevant metadata, and route the relevant content to our moderation team via a structured user interface that is designed to facilitate effective and efficient review operations. When our moderation teams determine, either through human review or automated means, that a user has violated our Terms, we may remove the offending content or account, terminate or limit the visibility of the relevant account, and/or notify law enforcement as explained in our Snapchat Moderation, Enforcement, and Appeals Explainer.  Users whose accounts are locked by our safety team for Community Guidelines violations can submit a locked account appeal, and users can appeal certain content enforcements.

Content and Account Notices (DSA Article 15.1(b))

Snap has put into place mechanisms to allow users and non-users to notify Snap of content and accounts violating our Community Guidelines and Terms of Service on the platform, including those they consider illegal pursuant to DSA Article 16.  These reporting mechanisms are available in the app itself (i.e. directly from the piece of content) and on our website.

During the relevant period, we received the following content and account notices in the EU:

In H2’23, we handled 664,896 notices solely via automated means. All of these were enforced against our Community Guidelines because our Community Guidelines encapsulate illegal content. 

In addition to user-generated content and accounts, we moderate advertisements if they violate our platform policies. Below are the total ads that were reported and removed in the EU. 

The above table includes all moderators who support EU member state languages as of December 31, 2023. In situations where we need additional language support, we use translation services.

Moderators are recruited using a standard job description that includes a language requirement (depending on the need). The language requirement states that the candidate should be able to demonstrate written and spoken fluency in the language and have at least one year of  work experience for entry-level positions. Candidates must meet the educational and background requirements in order to be considered. Candidates also must demonstrate an understanding of current events for the country or region of content moderation they will support.

Our moderation team applies our policies and enforcement measures to help protect our Snapchat community. Training is conducted over a multi-week period, in which new team members are educated on Snap’s policies, tools, and escalations procedures. After the training, each moderator must pass a certification exam before being permitted to review content. Our moderation team regularly participates in refresher training relevant to their workflows, particularly when we encounter policy-borderline and context-dependent cases. We also run upskilling programs, certification sessions, and quizzes to ensure all moderators are current and in compliance with all updated policies. Finally, when urgent content trends surface based on current events, we quickly disseminate policy clarifications so teams are able to respond according to Snap’s policies.

We provide our content moderation team – Snap’s “digital first responders” – with significant support and resources, including on-the-job wellness support and easy access to mental health services. 

Background

The sexual exploitation of any member of our community, especially minors, is illegal, abhorrent, and prohibited by our Community Guidelines. Preventing, detecting, and eradicating Child Sexual Exploitation and Abuse (CSEA) on our platform is a top priority for Snap, and we continually evolve our capabilities to combat these and other crimes.

We use PhotoDNA robust hash-matching and Google’s Child Sexual Abuse Imagery (CSAI) Match to identify known illegal images and videos of child sexual abuse, respectively, and report them to the U.S. National Center for Missing and Exploited Children (NCMEC), as required by law. NCMEC then, in turn, coordinates with domestic or international law enforcement, as required.

Report

The below data is based on the result of proactive scanning using PhotoDNA and/or CSAI Match of media uploaded by a user’s camera roll to Snapchat.

Stopping child sexual exploitation is a top priority. Snap devotes significant resources toward this and has zero tolerance for such conduct.  Special training is required to review CSE appeals, and there is a limited team of agents who handle these reviews due to the graphic nature of the content.  During the fall of 2023, Snap implemented policy changes that affected the consistency of certain CSE enforcements, and we have addressed these inconsistencies through agent re-training and rigorous quality assurance.  We expect that the next transparency report will reveal progress toward improving response times for CSE appeals and improving the precision of initial enforcements.  

Content Moderation Safeguards

The safeguards applied for CSEA Media Scanning are set out in the above “Content Moderation Safeguards” section under our DSA Report.

Published: June 17, 2024

Last Updated: June 17, 2024

This Transparency Report is published in accordance with Articles 7(2) and 7(3) of Regulation 2021/784 of the European Parliament and of the Council of the EU, addressing the dissemination of terrorist content online (the Regulation). It covers the reporting period of January 1 - December 31, 2023. 

• Article 7(3)(a): information about the hosting service provider’s measures in relation to the identification and removal of or disabling of access to terrorist content

• Article 7(3)(b): information about the hosting service provider’s measures to address the reappearance online of material which has previously been removed or to which access has been disabled because it was considered to be terrorist content, in particular where automated tools have been used

Terrorists, terrorist organizations, and violent extremists are prohibited from using Snapchat. Content that advocates, promotes, glorifies, or advances terrorism or other violent, criminal acts is prohibited under our Community Guidelines. Users are able to report content that violates our Community Guidelines via our in-app reporting menu and our Support Site. We also use proactive detection to attempt to identify violative content on public surfaces like ​​Spotlight and Discover. 

Regardless as to how we may become aware of violating content, our Trust & Safety teams, through a combination of automation and human moderation, promptly review identified content and make enforcement decisions. Enforcements may include removing the content, warning or locking the violating account, and, if warranted, reporting the account to law enforcement. To prevent the reappearance of terrorist or other violent extremist content on Snapchat, in addition to working with law enforcement, we take steps to block the device associated with the violating account and prevent the user from creating another Snapchat account. 

Additional details regarding our measures for identifying and removing terrorist content can be found in our Explainer on Hateful Content, Terrorism, and Violent Extremism and our Explainer on Moderation, Enforcement, and Appeals. 

• Article 7(3)(c): the number of items of terrorist content removed or to which access has been disabled following removal orders or specific measures, and the number of removal orders where the content has not been removed or access to which has not been disabled pursuant to the first subparagraph of Article 3(7) and the first subparagraph of Article 3(8), together with the grounds therefor

During the reporting period, Snap did not receive any removal orders, nor were we required to implement any specific measures pursuant to Article 5 of the Regulation. Accordingly, we were not required to take enforcement action under the Regulation.

The following table describes enforcement actions taken based on user reports and proactive detection against content and accounts, both in the EU and elsewhere around the world, that violated our Community Guidelines relating to terrorism and violent extremism content

• Article 7(3)(d): the number and the outcome of complaints handled by the hosting service provider in accordance with Article 10

• Article 7(3)(g): the number of cases in which the hosting service provider reinstated content or access thereto following a complaint by the content provider

Because we had no enforcement actions required under the Regulation during the reporting period as noted above, we handled no complaints pursuant to Article 10 of the Regulation and had no associated reinstatements.

The following table contains information relating to appeals and reinstatements, both in the EU and elsewhere around the world, involving terrorist and violent extremist content enforced under our Community Guidelines.

• Article 7(3)(e): the number and the outcome of administrative or judicial review proceedings brought by the hosting service provider

• Article 7(3)(f): the number of cases in which the hosting service provider was required to reinstate content or access thereto as a result of administrative or judicial review proceedings

As we had no enforcement actions required under the Regulation during the reporting period, as noted above, we had no associated administrative or judicial review proceedings, and we were not required to reinstate content as a result of any such proceedings.

2024년 8월 1일 기준, EU에서 Snapchat 앱의 월간 평균 활성 수신자 수('AMAR')는 9,240만 명입니다. 이는 지난 6개월 동안 평균적으로 EU에 있는 9,240만 명의 등록된 사용자가 모든 달에 한 번 이상 Snapchat 앱을 열었음을 의미합니다.

This figure breaks down by Member State as follows: