Online safety on Snapchat

We strive to provide a safe, fun environment for creativity and expression on Snapchat. Across our platform, we're committed to advancing safety while respecting the privacy interests of our community. Please visit our Safety Centre for more information about:

• our safety and privacy policies, including our Terms of Service, Community Guidelines and Privacy Policy, 

• how to report a safety concern on Snapchat, within the app or on the web through our Snapchat Support site, 

• our approach to Moderation, Enforcement and Appeals, including how we determine the appropriate penalties for violations of the Community Guidelines, and how to appeal a decision we made concerning an account or content on Snapchat,

• other safety resources accessible to Australian and global users to obtain counselling and support. 

You can always contact us here with any questions, concerns or complaints you may have about Snap's safety policies and practices. 

Information for parents and carers of teens

Under the Social Media Minimum Age law under Part 4A of the Online Safety Act 2021 (“SMMA”), only individuals aged 16+ may have a Snapchat account in Australia. We will take reasonable steps to prevent users under 16 from having accounts. Users may have to undertake age verification for this reason. Users will have multiple options available to do so. We will explain what information is collected, why and how it is handled as a user completes the age assurance process. If we determine an account belongs to someone younger than 16, we will take action to lock it. We will provide clear steps to download your data if this happens. For more information, please refer to our Support Article here and our blog post here. For more information in relation to how your data is handled in compliance with the SMMA, please refer to our Australian Privacy Notice here.

Our Parent's Guide to Snapchat provides information, tools and other resources to parents and carers of our teen users. It provides an introduction to Snapchat, an overview of the safeguards we have put in place to protect teens' safety, a guide to Family Centre, which is our suite of parental control tools, a safety checklist for parents, and other resources.

eSafety Commissioner

The eSafety Commissioner is Australia's online safety regulator. Its stated purpose is to help safeguard all Australians from online harms and to promote safer, more positive online experiences. It carries out this mandate by exercising the powers granted to it under Australian government legislation, primarily the Online Safety Act 2021. Among other things, the Australian eSafety Commissioner runs several regulatory schemes enabling Australians to report harmful online content, including adult cyber abuse, child cyberbullying, and image-based abuse. 

For more information about the role and functions of the eSafety Commissioner, or to access the tools and resources published by the eSafety Commissioner, you can visit this page. For information about how to make a complaint to the eSafety Commissioner, please visit this page.

Note, we are not responsible for the content of third-party websites, including the eSafety Commissioner's website.