We strive to provide a safe, fun environment for creativity and expression on Snapchat. Across our platform, we’re committed to advancing safety while respecting the privacy interests of our community. Please visit our Safety Center for more information about:

You can always contact us here with any questions, concerns or complaints you may have about Snap’s safety policies and practices. 

Only individuals aged 13+ may create a Snapchat account. If we determine an account belongs to someone younger than 13, we take action to terminate it.

Our Parent’s Guide to Snapchat provides information, tools and other resources to parents and carers of our teen users (13-17 years old). It provides an introduction to Snapchat, an overview of the safeguards we have put in place to protect teens’ safety, a guide to Family Center, which is our suite of parental control tools, a safety checklist for parents, and other resources.

The eSafety Commissioner is Australia’s online safety regulator. Its stated purpose is to help safeguard all Australians from online harms and to promote safer, more positive online experiences. It carries out this mandate by exercising the powers granted to it under Australian government legislation, primarily the Online Safety Act 2021. Among other things, the Australian eSafety Commissioner runs several regulatory schemes enabling Australians to report harmful online content, including adult cyber abuse, child cyberbullying, and image-based abuse. 

For more information about the role and functions of the eSafety Commissioner, or to access the tools and resources published by the eSafety Commissioner, you can visit this page. For information about how to make a complaint to the eSafety Commissioner, please visit this page.

Note, we are not responsible for the contents of third-party websites, including the eSafety Commissioner’s website.