Expanding Our In-App Parental Tools

11 January 2024

At Snap, we’re committed to giving parents additional tools and resources to help them support their teens’ safe use of Snapchat. 

In 2022, we launched Family Centre, our set of parental tools that allows parents to see which friends their teens are talking to on Snapchat, confidentially report any concerns, and set content controls – all of which are designed to help keep teens safe on Snapchat. 

Snapchat was built to help people communicate with their friends in the same way they would offline, and Family Centre reflects the dynamics of real-world relationships between parents and teens, where parents have insight into who their teens are spending time with, while still respecting the privacy of their personal communications. We worked closely with families and online safety experts to develop Family Centre and use their feedback to update it with additional features on a regular basis. 

Today, we’re introducing expanded Family Centre features to give parents more visibility and further empower them to have productive conversations about online safety. In the coming weeks, we’re rolling out: 

Visibility into Their Teens’ Settings: We default key safety and privacy settings for teens to the strictest standards by default. Now, parents will be able to view: 

  • Their teens’ Story settings: Teens have the ability to share their Story with their friends, or choose a smaller group of close friends and family. 

  • Their teens’ contact settings: Snapchatters can only be contacted by people they have added as a friend or, optionally, their phone contacts. 

  • If their teen is sharing their location with friends on the Snap Map: The Snap Map allows Snapchatters to see where their friends are and what they’re up to, discover interesting places, and view content submitted by Snapchatters around the world. Snapchatters must opt in to share their location – and only have the option to share their location with friends. 

Parental Controls for AI: Parents will now be able to restrict the ability for My AI, our AI-powered chatbot, to respond to chats from their teen. This feature builds on the safeguards already built into My AI, including protections against inappropriate or harmful responses, temporary usage restrictions if Snapchatters repeatedly misuse the service, and age-awareness.

Easy Access to Family Centre: For parents who may be unfamiliar with Snapchat, we’re making Family Centre easier to find. Now, parents can access Family Centre right from their profile, or by heading to settings, located in the top-right corner of the parent’s profile. Our goal is to help both parents and teens who may be new to Snapchat find and join Family Centre with ease. 

We look forward to continuing to work closely with parents and online safety experts, to help make Snapchat a fun and safe environment for our entire community.

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