Our Community Guidelines relating to Harmful False or Deceptive Practices cover distinct, but related, categories of harm: (1) harmful false information, (2) impersonation, (3) fraud, and (4) spam.
1. Harmful False Information
Content that distorts facts can have harmful consequences for users and for society. We know it can sometimes be tough to know what’s accurate, particularly when it comes to fast-breaking current events, or complicated matters of science, health and world affairs. For this reason, our policies focus not only on whether information is inaccurate or misleading, but also its potential for harm.
There are several categories of information in which the misrepresentation of facts can pose unique dangers. Across these areas, our teams take action against content that is misleading or inaccurate, irrespective of whether the misrepresentations are intentional. In this way, our policies operate against all forms of information threats, including misinformation, disinformation, malinformation and manipulated media.
Examples of the information categories that we view as particularly vulnerable to harm include:
Content that denies the existence of tragic events. We prohibit content that disputes or denies the events of, for example, the Holocaust or the Sandy Hook school shooting in the U.S. Misrepresentations and unfounded theories regarding such tragedies may contribute to violence and hate, in addition to harming users whose lives and families have been impacted by such events.
Content that promotes unsubstantiated medical claims. We prohibit content that, for example, recommends untested therapies for preventing the spread of COVID-19; that features unfounded theories about vaccines; or that promotes debunked, harmful practices such as so-called “conversion therapy.” While the field of medicine is ever-changing, and public health agencies may often revise guidance, such credible organisations are subject to standards and accountability, and we may look to them to provide a benchmark for responsible health and medical guidance.
Content that undermines the integrity of civic processes. Elections and other civic processes play an essential role in the functioning of rights-respecting societies, and also present unique targets for information manipulation. To safeguard the information environment around such events, we enforce our policies to apply to the following types of threats to civic processes:
Procedural interference: misinformation related to actual election or civic procedures, such as misrepresenting important dates and times or eligibility requirements for participation.
Participation interference: content that includes intimidation to personal safety or spreads rumours to deter participation in the electoral or civic process.
Fraudulent or unlawful participation: content that encourages people to misrepresent themselves to participate in the civic process or to illegally cast or destroy ballots.
Delegitimisation of civic processes: content aiming to delegitimise democratic institutions on the basis of false or misleading claims about election results, for example.
2. Impersonation
Our policies prohibit pretending to be someone (or something) that you're not, or attempting to deceive people about who you are. This includes impersonating your friends, acquaintances, celebrities, brands, or other organisations. While fan, satire, and commentary accounts are generally permitted, they must be transparent and explicitly disclose this fact, including in the display name.
3. Fraud
Fraud can expose Snapchatters to financial harm, cybersecurity risks and even legal risk. To help reduce these risks, we prohibit deceptive practices that undermine trust in our community.
Prohibited practices include content that promotes scams of any kind; get-rich-quick schemes, unauthorised or undisclosed paid or sponsored content; multilevel marketing or pyramid schemes, and the promotion of fraudulent goods or services, including counterfeit goods or documents, and the sale of social media accounts, including Snapchat accounts.
We also prohibit money laundering (including money couriering or money muling) of any kind. This includes receiving and transferring money that's illegally obtained or from an unknown source on behalf of someone else, unauthorised and illegal money transmission or currency exchange services, and soliciting and promoting these activities.
Finally, our policies prohibit imitating Snapchat or Snap Inc. branding in order to deceive other users.
4. Spam
Spam can be confusing and annoying to Snapchatters. We prohibit such practices, including artificially inflating engagement, such as pay-for-follower schemes or other follower-growth schemes; promoting spam applications; or mass, repetitive, or frequent posting or sharing.
