Let’s start with your rights. Note that your rights extend to all personal information Snap processes about you, including, to the extent required by law, personal information that we have obtained from another source and data that we may have derived from your activity.
Right to know what personal information we collect and correct it. You have the right to request details on the specific personal information we’ve collected about you and the right to correct inaccurate information. We provide this information on our Privacy Hub pages, but you can also get this information by contacting us. You can access and edit most of your basic account information right in your settings. You can use Download My Data to obtain a copy of all of your information in a portable format, including information not displayed in your settings, so you can move it or store it wherever you want. Instructions on how to use the Download my Data feature are available here.
Right to know who we share your data with. We don’t sell your data, share your data for cross-context behavioral advertising, or disclose it to third parties who are not acting on our or your behalf, but we do share your information with service providers for legitimate business purposes. For example, we use service providers to store and host your data. See the Sharing Your Information section below for more details or navigate to this page for more about the specific parties with whom we may share personal information. Contact us to request additional details.
Right to deletion. You have the right to request deletion of your data, unless an exception applies. Examples of exceptions include when we need to keep data to meet legal obligations, detect fraud, investigate reports of abuse or other Terms of Service violations, or fix security issues. Upon your verified request, we’ll delete your personal information (unless an exception applies) and will direct our service providers to do the same. By design, we have pretty short retention terms, so most data is deleted quickly anyway. See the How Long We Keep Your Information section of our Privacy Policy for more details.
Right to get a timely response. You have the right to make two free requests in any 12-month period. We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days. Our support team is pretty great, so they tend to respond a lot quicker. The easiest way to get information is by following the instructions above, but you or your authorized agent can also contact us. We may ask authorized agents to provide a Power of Attorney or similar to verify their authorization.
Right to non-discrimination. It goes without saying, but we will not hold it against you when you exercise any of your rights. In fact, we encourage you to review your privacy settings closely and reach out to us with your questions.
Right to opt-out of targeted advertising. You can do this on Snapchat by adjusting your in-app advertising preferences to turn off activity-based ads as described here. Depending on your location, you can also turn off tracking cookies (at least on a browser or device-basis) by setting the Global Privacy Control signals on your browser or device.
Right to opt-out of profiling. You have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. Good news! Snap does not engage in such profiling as defined by applicable law, so there’s no need to opt out.
Right to appeal. If we deny your rights request, and you live in a state that provides for this right, you may have the right to appeal that decision. We will provide you with the necessary information to submit an appeal at that time. Alternatively, you can appeal a decision by completing this form.
The easiest way to exercise your rights is by logging into your account so we can verify your identity. You can also contact us, but then we’ll require some additional information (like your username and email or phone number associated with your account) to authenticate your identity and ownership of your account. Additionally, your authorized agent, including your parent or legal guardian in some states, can contact us to exercise a right on your behalf.
If you do not have a Snapchat account, we may still have collected minimal personal information about you. You may exercise your privacy rights with respect to such personal information as described here by emailing us at privacy @ snap.com.